mi is a senior ux and product designer

Focused on solving complex problems within:
• Finance - reduced $170K in annual expense savings for USAA
• Education - secured program funding from the state legislature for BCFES
• Nonprofits - increased service efficiences by 67% for San Antonio Food Bank

Currently open to work in civic tech, public interest tech, and nonprofits.

Projects I'd love to do again:

Call Center Tool Design:
Reducing call times and volume through tools that empower callers to use digital self service options.

‍Result:
‍$170K in annual expense savings

VIEW CASE STUDY

Conversational Design:
Encouraging customer self-service through enhanced virtual assistant chat

‍Result:
‍Reduced call volume leading to significant cost savings

VIEW CASE STUDY

Curriculum Design:
Making sex education more inclusive, accessible, and free of shame and stigma for LGBTQ+ youth and their allies

‍Result:
‍First web-based sex ed curriculum for LGBTQ+ youth in Texas

VIEW CASE STUDY

Home Page Redesign:
Improving user experiences to help people find food assistance fast and clear up busy hotlines

‍Result:
‍67% increase in task completion

VIEW CASE STUDY

Website Redesign:
Designing a system to increase access to local resources for youth with a history of foster care

‍Result:
‍Renewed program funding from the state legislature

VIEW CASE STUDY

What my clients say:

"Mi has been incredible to work with. She is truly an expert in her field and makes projects that feel out of reach possible. Grateful to have worked with someone so knowledgeable!"
‍
Sophia, Healthy Futures of Texas Program Coordinator

"Mi has such a great eye for design. You can see through her work how passionate she is with the amount of work she puts in behind her projects. She has always been a delight to work with!"
‍
Nikki, Lashed By Niksz Owner

📍 Currently living and learning on the ancestral homeland of the Plains Miwok, who lived as sovereign caretakers of the land and the waterways since time immemorial. Click here to learn whose land you are on.