ā¢ Interdisciplinary designer, urban gardener, and DIY enthusiast
ā¢ Currently designing employee experiences at USAA
Conversational Design:
Empowering customer self-service through enhanced virtual assistant chat
āResult:
āReduced call volume leading to significant cost savings
VIEW CASE STUDY
Curriculum Design:
Making sex education more inclusive, accessible, and free of shame and stigma for LGBTQ+ youth and their allies
āResult:
āFirst web-based sex ed curriculum for LGBTQ+ youth in Texas
VIEW CASE STUDY
Home Page Redesign:
Improving user experiences to help people find food assistance fast and clear up busy hotlines
āResult:
ā67% increase in task completion
VIEW CASE STUDY
Website Redesign:
Designing a system to increase access to local resources for youth with a history of foster care
āResult:
āRenewed program funding from the state legislature
VIEW CASE STUDY
"Mi has been incredible to work with. She is truly an expert in her field and makes projects that feel out of reach possible. Grateful to have worked with someone so knowledgeable!"
ā
Sophia, Healthy Futures of Texas Program Coordinator
"Mi has such a great eye for design. You can see through her work how passionate she is with the amount of work she puts in behind her projects. She has always been a delight to work with!"
ā
Nikki, Lashed By Niksz Owner
š Currently living and learning on the ancestral homeland of the Plains Miwok, who lived as sovereign caretakers of the land and the waterways since time immemorial. Click here to learn whose land you are on.
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